Datavail Is Hiring Fresher For Trainee Database Administrator Role

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How to Crack This Job:

• The first thing apply before which Skills are requirement  for the job role mention in your resume you will short list easily.
• After you will prepare exam which skills are  asking for exam  you can prepared easily selected for this job role

Education Qualification for This Role:

• B.E/B. Tech/BSc/ Graduation (Freshers)

Eligibility criteria:

• Must be proactive and self-motivated.
• prepared to work in shifts as per the demands of our US customers and willingness to be on-call 24×7.
• Possess excellent English communication skills, both verbal and writing skills.
• Analytical approach to a problem.
• Good email and Instant Messenger (IM) etiquette

Skills Requirements for This Job Description:

• Basic understanding of database management systems (DBMS) and their components.
• Patience and Resilience: Ability to remain patient and calm, even when dealing with frustrated or stressed users.
• Adaptability: Flexibility to learn and adapt to new technologies, tools, and processes.
• Continuous Learning: Willingness to stay updated on database trends, emerging technologies, and best practices.
• Process Orientation: Ability to follow established procedures and guidelines while contributing to process improvement.
• Remote Support: Competence in providing remote technical support to users using various communication channels.
• Team Player: Willingness to work collaboratively within a team and contribute positively to the team’s goals.
• Customer Service: Strong customer service orientation with the ability to communicate patiently, clearly, and professionally with users.
• Active Listening: Skill to understand user issues by actively listening to their descriptions and probing for additional details.
• Clear Communication: Ability to explain technical concepts and troubleshooting steps in a clear and concise manner to non-technical users.
• Empathy: Understanding and empathizing with users’ challenges and frustrations while providing assistance.
• Documentation: Proficiency in documenting incident details, troubleshooting steps, and resolutions in a comprehensive manner

Role and Responsibilities Of This Job:

• Technical Service Desk.
• First Call Resolution (FCR).
• To assist an organization in achieving 25% of FCR of the overall ticket volume.
• To communicate with customers as per Datavail customer communication protocol.
• To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
• Support: Provide technical support, troubleshoot and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
• To perform basic routine DBA activities & service requests.
• To monitor customer production /development environments using various monitoring tools.
• Strong understanding of underlying Operating Systems (Windows/Unix/Linux).

Location:

• Bengaluru, Karnataka, India