IBM IS HIRING FOR TECHNICAL SUPPORT ASSOCIATE – VOICE PROCESS

IBM IS HIRING FOR TECHNICAL SUPPORT ASSOCIATE – VOICE PROCESS :

Job Description

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Identify Opportunity & Implement Process Improvements
• Meet a set of defined account agent productivity measurements

Profile Description:

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support – Internet Explorer
• Strong computer skills
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills
• Excellent customer service orientation
• Neutral accent

Additional Information:

• Working in night shifts is a mandate
• Candidate should not have any backlogs in order to qualify for the test and interview process

Qualifications:

Note: Candidate should have a UG qualification

• BE / B.Tech, BA, Bcom, Bsc, BCA and BBA/BBM (Any Specialization)

location:

• Bengaluru / Bangalore, Hyderabad and Gurgaon

apply through link :CLICK HERE