How to Crack This Jobs:
- The first thing apply before which Skills are requirement for the job role mention in your resume you will short list easily.
- After you will prepare exam which skills are asking for exam you can prepared easily selected for this job role.
Education Qualification for This Role:
- Any Degree.
Eligibility criteria:
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates
- Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS.
- Work from Office is mandatory, No option of hybrid and WFH
- 24*7 Shifts is mandatory
- Mandatory B2C chat process experience(B2B will not be considered)
- Recent project/Process should be based on chat
- Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
- Multiple chat/Dual chat experience is required.
Skills Requirements for This Job Description:
- Excellent communication skills CEFR :: B1, C1, C2
- Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
- Knowledge of Incident Management lifecycle
- Aware of current role SLA and Metrics handled
- Talents should be based out of Bangalore or Pune
Things to remember while entering the campus:
- Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
- would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
- Please wear masks, & follow Covid protocols
- Please carry Headset/Earphone
- No person apart from candidate will be allowed to the interview venue.
Documents to Carry:
- Carry 2 Copies of printout your updated resume
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Interview details:
- Interview Date: 16th August’23.
- Interview Time: 10 AM till 1 PM
Interview Venue:
- Bangalore JP Nagar office Venue:
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti,15th Cross 100 Feet Road,
Sarakki,1st Phase J P Nagar, Bengaluru, Karnataka-560078
Landmark: Near Sindoor Convention.
NOTE:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
- Original Government ID card is must for Security Clearance.
FOR MORE DETAILS : CLICK HERE
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