MOZILOR IS HIRING : TECHNICAL SUPPORT ENGINEER
Responsibilities:
* Provide Chat / Email based aid to global customers for our SaaS Product
* Resolve all pre-income and publish-sales purchaser queries on-time following assist SLA
* Delight clients with the aid of assisting them with their queries regarding the product
* Analyze and understand a trouble from the customer’s factor of view.
* Take the position of a representative in comparing purchaser’s necessities and map it to product capabilities.
* Configure the product on behalf of customers based totally on their necessities
Requirements:
* zero-1 yr enjoy inside the software/tech industry
* 2023/2024 Graduates Preferred
* Hands-on enjoy with configuring software program merchandise
* Good information on JavaScript, HTML, CSS
* Customer-centric orientation with robust communication abilities in English (written and verbal)
* Analytical, problem-solving, and troubleshooting talents
* A technical history, ideally in software engineering.
- Qualification: B.E/B. Tech/BCA/MCA Freshers.
- 2023 & 2024 batches are eligible to apply.
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