Optum Is Hiring For Customer Service Representative Role

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How to Crack This Job:

• The first thing apply before which Skills are requirement  for the job role mention in your resume you will short list easily.
• After you will prepare exam which skills are  asking for exam  you can prepared easily selected for this job role

Education Qualification for This Role:

• Any Graduate (BBA/BCA/BA)

Eligibility criteria:

• Overall 0 to 2 years of experience
• 0 -18 months years of international experience voice and Chat process

Skills Requirements for This Job Description:

• Customer Service Experience
• Sales or account management experience
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
• General knowledge of computers and business operations
• Proven ability to communicate articulately and credibly
• Solid keyboard skills and experience using helpdesk, ordering or CRM software
• Demonstrated ability to achieve service goals
• Success in highly automated environment
• Dynamic and engaging written communication style
• Excellent interpersonal and business communications skills – verbal and written
• Demonstrated self-motivation

Role and Responsibilities Of This Job:

• Take chat messages per day from customers who have questions about their health benefits
• Support secure email inquiries
• Use personality and our tools to help customers through the health care benefits available to them.
• Communicate online in a conversational manner that promotes dialogue and establishes rapport.
• Associate must avoid poor grammar, misstatements, or lengthy explanation.
• Online writing necessitates that associate have an aptitude for knowing when to apply the “dos and don’ts” of online communication
• Type at a reasonable pace, 30-35 words a minute (WPM)
• Provide product information, use service engagement skills, and efficiently use service resources
• Associate must be adept at using the Associate Workspace, other technology, and automation tools
• Consumers who accept an engagement will have high expectations of the associate’s knowledge.
• Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered.
• The result is a superior customer service experience for the consumer, and a superior professional experience for you – where you can personalize your interactions and have a meaningful impact on our business
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
• The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Location:

• Hyderabad, Telangana