Education Qualification for This Role
- Any Graduate Freshers (BE/B.Tech, PG are not eligible)
Eligibility criteria:
- Should be flexible to work in 24/7 Shifts (Rotational)
- Rotational Week Off’s And Work From Office
Skills Requirements for This Job Description:
- Customer Service Experience
- Sales or account management experience
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
- Demonstrated ability to achieve service goals
- Success in highly automated environment
- Dynamic and engaging written communication style
- Excellent interpersonal and business communications skills – verbal and written
- Demonstrated self-motivation
Role and Responsibilities Of This Job:
- Written communication skills: Advocates must have the ability to communicate online in a conversational manner that promotes dialogue and establishes rapport.
- Advocates must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that advocate have an aptitude for knowing when to apply the dos and dont’s of online communication.
- Typing skills: The ability to type at a reasonable pace, 30 words a minute (WPM).
- Multi-tasking: Advocates need to be able to simultaneously provide product information, use service engagement skills, and efficiently use service resources.
- Technology comfort and know-how: Advocates must be adept at using the Advocate Workspace, other technology, and automation tools.
- App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the advocates’ knowledge. Advocates will need to maintain a high level of familiarity with the digital property the consumer is using.
- Analytical and judgment skills: Advocates need to read between the lines.” Visitors don’t necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement.
- Flexibility: Advocates need to be able to adapt to continual change as the department fine-tunes the messaging program.
- The messaging advocate is chartered to maintain a healthy brand-to-consumer relationship that benefits the consumer.
- As an advocate, you’ll communicate with consumers primarily through messaging[,G2] .
- Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered.
- The result is a superior customer service experience for the consumer, and a superior professional experience for you – where you can personalize your interactions and have a meaningful impact on our business.
Note : Please carry Updated Resume, Passport Size Photo & Govt. ID Proof (Mandatory)
Walk-In Date : 9-Sep-23
Time : 10 AM
Venue: Optum, Site 1, 5th Floor, Building No 14, Raheja Mindspace, Hyderabad – 500081
Location:
- Hyderabad
Leave a Reply