PhonePe Is Hiring Fresher For Quality Specialist Role

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How to Crack This Job:

• The first thing apply before which Skills are requirement  for the job role mention in your resume you will short list easily.
• After you will prepare exam which skills are  asking for exam  you can prepared easily selected for this job role

Education Qualification for This Role:

• Bachelor’s degree(B.E/B.Tech)

Skills Requirements for This Job Description:

• Ability to manage internal and external stakeholders effectively.
• Ability to work independently and within a team environment.
• Ability to multitask and work on a diverse range of requirements.
• Exceptional written and verbal communication skills.
• Good customer handling skills.
• Basic to advanced knowledge of Microsoft Office.
• Strong attention to detail, problem solving and analytical skills.

Role and Responsibilities Of This Job:

• Perform Quality audits and devise procedures and directions for recording and reporting this data.
• Adept knowledge of Coaching and Mentorship skills and the ability to be able to trickle this down to the customer support teams (in-house and vendor partners).
• Ensure smooth change management and knowledge transfer across all Customer Support teams (in-house and vendor partners).
• Derive themes and insights basis audits completed that can translate into actionable process improvement items.
• Collaborate with internal and external stakeholders to drive customer effectiveness and operational efficiency.
• Partner closely with the Training, Content Strategy and Process Design teams to identify knowledge/skill.

Location:

• Bengaluru, Karnataka