Razorpay Off Campus Hiring 2025 – Junior Analyst – Risk Management – Apply Now!

Job Requirements

Razorpay Off Campus Hiring 2025 – Junior Analyst – Risk Management

Roles and Responsibilities

• Oversee merchant and transaction activities to detect potential risks or fraudulent behavior, taking immediate action when necessary.
• Address transaction-related queries and resolve discrepancies, especially in cases of customer disputes.
• Collaborate with partner banks and law enforcement agencies like the Cybercell to manage chargebacks and disputes, ensuring prompt recovery to minimize financial losses.
• Communicate with merchants and customers to address their concerns and provide solutions effectively.
• Propose innovative ideas to improve processes, mitigate risks, and reduce monetary losses.

Skills and Experience

• A Bachelor’s degree is required.
• Open to freshers; familiarity with customer support platforms or CRM tools like Freshdesk is advantageous.
• Understanding of chargeback processes, including stages, penalties at arbitration, technical chargebacks, and Visa/Mastercard guidelines, as well as fraud-related reason codes.
• Strong interpersonal skills with a friendly and approachable attitude for phone and email interactions.
• Excellent verbal and written communication skills.
• Exceptional listening skills to understand, anticipate, and resolve queries from stakeholders.
• High attention to detail with outstanding organizational and multitasking abilities to identify irregularities or suspicious activities.

How to Apply?

• To apply for a job, read through all information provided on the job listing page carefully.
• Look for the apply link on the job listing page, usually located somewhere on the page.
• Clicking on the apply link will take you to the company’s application portal.
• Enter your personal details and any other information requested by the company in the application portal.
• Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
• Double-check all the information provided before submitting the application.
• Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
• Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.