Wipro Recruitment 2024 for System Engineer:
| Job Role | System Engineer |
| Qualification | B.E/B.Tech |
| Experience | Freshers |
| Salary | Best in Industry |
| Job Location | Chennai/Bangalore |
| Last Date | ASAP |
Detailed Eligibility:
System Engineer:
- Education: The candidates should possess a B.E/B.Tech in relevant disciplines.
Responsibilities:
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
For More Details & Apply
Chennai: Click here
Bangalore: Click here
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