Education Qualification
- B.Sc – Computers, B.Tech/B.E. – Computers
Role and Responsibilities Of This Job role
- Answer phone calls, emails, and chat messages from clients regarding technical issues.
- Troubleshoot software and hardware problems.
- Escalate complex issues to the appropriate team members.
- Document all customer interactions in the ticketing system.
- Stay up to date on the latest technical developments.
- Provide excellent customer service.
Experience
- Min 3 Experienced Customer & technical support. (Inbound calls / FCR – First Contact Resolution).
- Experience in Voice and email Support (US client).
- Strong customer service & Handling skills.
- Excellent written and verbal communication skills. (Language/Grammar Proficiency).
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
- Familiarity with ServiceNow Ticketing tool.
- Knowledge of common technical troubleshooting tools and techniques.
- Knowledge of ITIL Framework is Required
Interview details
Interview Date: 15th December 2023
Interview Time: 10 AM till 2.00 PM
APPLY THROUGH LINK: CLICK HERE
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