NTT Is Hiring For Specialist-Client Service Management Role

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How to Crack This Job:

• The first thing apply before which Skills are requirement  for the job role mention in your resume you will short list easily.
• After you will prepare exam which skills are  asking for exam  you can prepared easily selected for this job role

Education Qualification for This Role:

• Bachelor’s Degree

Eligibility criteria:

• IT related degree
• ITIL Foundation v3/4 certification is preferred
• Advanced Excel is preferred – intermediate as a minimum
• MS Office skills – intermediate as a minimum (incl. MS Project)
• MS SharePoint skills – intermediate is preferred

Skills Requirements for This Job Description:

• Demonstrated ability to work under pressure
• Demonstrated ability to thoroughly plan, conduct and conclude small projects or tasks
• Excellent communication skills with proven ability to persuade, negotiate, and influence outcomes
• Client service orientation and attitude
• Ability to juggle multiple tasks and work in a high-pressure environment
• Time management is essential – this individual is highly organized
• Able to work both individually and as part of a team
• Business orientated with technical skills and background
• Strong interpersonal skills and solid team player
• Exceptional attention to detail
• An inquisitive mind and a can-do attitude
• Results driven, goal orientated attitude with a high degree of self-motivation

Role and Responsibilities Of This Job:

• Build and maintain highly productive working relationships with all managed services teams.
• Build and maintain excellent working relationships with clients (internal to I&T) by clearly communicating, setting and managing expectations and achieving and maintaining a consistently positive client satisfaction rating.
• Utilise the ITIL framework in all practices to achieve highest degree of client delivery satisfaction.
• Engage in the escalation management process, together with the Services team and group major incident management center.
• Engage in business continuity activities to ensure minimal business issues and maximum risk management.
• Undertake any additional reporting and service coordination activities as required and represent the Information Technology function holistically to our internal clients.
• Coordinate and implement services deliverables in line with performance standards.
• Manage all ROE updates for accounts contracted within the teams’ portfolio.
• Engage with the Service Design and Development team for new services to be onboarded.

Location:

• Mumbai, Maharashtra, India
• Chennai, Tamil Nadu, India